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Clinics juggle appointments, recalls and patient questions across the day, and patients already message the clinic on WhatsApp. This playbook shows how a typical clinic runs booking, reminders and recall in Wutt - an illustrative workflow, not a claim about a specific customer.
An illustrative playbook of how a typical clinic or medical practice runs this workflow with Wutt - not a claim about a specific customer.
The classic clinic split: bookings in the practice system, questions on WhatsApp, recalls on a to-do list. Information drifts between the three, appointments get double-booked, and patients who could be recalled sit in the files.
Patients message the clinic number for appointments and questions. Everything lands in the shared inbox, so front-desk staff answer from one queue instead of one personal phone.
A confirmed booking triggers a same-day confirmation and a reminder before the visit, with the address and prep instructions. Reschedules follow the same flow.
When a recall round is due - follow-ups, checkups, seasonal reminders - the clinic sends it from the workspace to the relevant contact list, and replies land back in the shared inbox.
Notes and tags stay on the conversation, so any staff member picking up the thread knows where the patient stands.
The workflow removes the phone-to-diary-to-WhatsApp triangulation that causes missed bookings, and makes recall a scheduled task instead of a memory. Actual results depend on the practice's volume and message quality - the mechanism reduces dropped conversations, which is the measurable part.
In Wutt: set up the clinic's appointment types, switch on booking, configure reminders, and run recall as a tagged campaign. Included from $11/mo; the $1 first month covers the setup.
Connect WhatsApp and set up the flow above in the first month - before you pay more than a dollar.
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