PayPal and WhatsApp: Collect Payments in Chat

What connects

You connect your PayPal account to your Wutt workspace once, and the payment flow appears wherever you sell in chat.

• Connect PayPal in your Wutt workspace settings
• Payments are collected through your own PayPal account
• Works with orders taken in WhatsApp chat and Wutt Store
• No separate payment page to build

What you can do today

The flows that close sales in chat are available immediately.

• Send a payment request inside the conversation
• Customer pays by PayPal without leaving WhatsApp
• Payment status appears in the inbox when it changes
• Order confirmation sends automatically once the payment clears

Setup steps

Connecting takes a few minutes.

• Create a Wutt workspace and connect your WhatsApp number
• Connect your PayPal account from the payment settings
• Choose where payment requests appear: chat ordering, Wutt Store, or both
• Run a test payment with a small amount before going live

Honest limitations

Know where the integration ends.

• Payment processing is subject to PayPal's own terms, fees, and holds
• Refunds are initiated from PayPal, not from chat
• Payment statuses update through PayPal events; manual payout handling stays in PayPal
• WhatsApp sending still follows Meta template rules and opt-in requirements

How Wutt helps

The PayPal integration runs in the same workspace as the inbox, templates, and booking, so a payment is never a jump to another screen.