English
English
Send a WhatsApp reminder sequence — confirm at booking, remind 48 hours before, and confirm again 3 hours before — and let customers reschedule or cancel with one reply. Combined with a deposit on first-time bookings, teams typically cut no-shows by a third.
Customers forget, double-book, or quietly drop plans. Phone reminders die on voicemail, and staff hate making them. Email reminders are ignored. The one channel almost every customer opens within the hour is WhatsApp.
Three touches, spaced to hit each failure point: confirmation, forgetfulness, and the last-minute change of plan.
A small deposit (10-20% of the service) on first bookings removes the customers who never intended to come. Regulars with history keep the no-deposit fast lane — that is the loyalty reward that makes deposits acceptable.
Adjust the placeholders and send. These work as WhatsApp templates (utility category) or plain messages inside the service window.
Adjust the placeholders, then copy and paste. Works as WhatsApp templates or plain messages.
Hi {name}, your {service} is confirmed for {date} at {time} at {location}. Reply CONFIRM to lock it in, or RESCHEDULE to pick another time.
Reminder: {service} on {date} at {time} at {location}. Reply CONFIRM to keep it, RESCHEDULE to move it, or CANCEL. We'll hold your slot until {time - 12h}.
See you at {time} for your {service}! Reply here if you're running late — we'll do our best to fit you in. Address: {address}.
We missed you today at {time}, {name}. Reply to rebook — we've held a priority slot for this week at your usual time.
Flows, reminders, campaigns, and a shared inbox — set it up once, and every conversation is handled consistently.
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Turn WhatsApp and Telegram conversations into faster replies, more bookings, better follow-ups, and more sales.