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Wutt feature

WhatsApp Team Inbox: Multiple Agents, One Number, Zero Collisions

A WhatsApp team inbox lets every agent work from one number without stepping on each other. Conversations get assigned to an owner, internal notes stay team-only, and unread views make sure nothing slips. Wutt runs this on WhatsApp and Telegram with AI reply drafts, from $11/month with a $1 first-month trial.

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Multiple agents, one WhatsApp number
Assignments so every chat has an owner
Internal notes visible only to the team
Collision-free: no two agents replying to the same chat
Unread, unassigned, and waiting filters
From $11/month with a $1 first-month trial
01 · Capabilities

WhatsApp Team Inbox: Multiple Agents, One Number, Zero Collisions capabilities

One shared queue

Every WhatsApp and Telegram conversation lands in one place for the whole team.

Assignments

Each conversation has one owner, assignable and reassignable, so everyone knows who replies.

Internal notes

Team-only context on any chat — customers never see it.

Collision protection

Assigned conversations show who is handling them, so two agents never answer the same customer at once.

Unread and follow-up views

Filters for unassigned, unread, and waiting conversations so nothing slips through.

AI reply drafts

Suggested responses drafted from chat history, ready to edit and send.

Translation

Translate messages in and out, so any agent can answer in any language.

Telegram in the same inbox

One team, one workflow, both channels — WhatsApp and Telegram.

01 · Section

How does a team share one WhatsApp number?

The connection sits with Wutt — through the Meta Cloud API or a QR session — instead of on one employee's phone. Every message lands in the shared inbox, where any agent can open it, reply, and assign it. The customer sees one business; the team sees one queue. Nobody logs into the WhatsApp number itself, so it never walks out the door with a leaver's phone.

  • One WhatsApp number, many agents
  • Staff log in with their own Wutt accounts
  • The number never depends on a single phone
02 · Section

How do assignments stop double replies?

Every conversation gets an owner. When an agent opens and assigns a chat, the rest of the team sees it is handled — no two people typing the same answer at the same time. Reassign a chat when it changes hands, and the new owner picks up the full history, including notes left by the previous agent.

  • Chats show who is handling them
  • Reassignment keeps context for the next agent
  • Unassigned views keep new chats moving
03 · Section

What about notes and handovers?

Internal notes are the team's memory: the customer's preference, the discount promised, the follow-up due. They live on the chat, visible only inside Wutt. When a chat moves between shifts or agents, the notes travel with it — so the customer never has to repeat themselves.

  • Notes stay out of the customer chat
  • Handovers include notes and full history
  • Shift changes do not reset the conversation
04 · Section

How much does a team inbox cost?

The team inbox is included in every Wutt plan: Starter at $11/month, Growth at $99/month, and Pro at $299/month. Unlimited agents on every plan. The first month is $1, and Meta's WhatsApp fees pass through at cost.

Common questions

Unlimited agents on every plan, including Starter. Pricing depends on features and message volume, not headcount.

They could, but assignment prevents it: a chat has one owner, the team sees who is handling it, and notes record what has been done.

No. Internal notes are visible only to your team inside Wutt.

No. Staff get their own Wutt logins and work in the inbox. The WhatsApp number never leaves your control.

Yes, through the Meta Cloud API or a QR session. Customers keep messaging the number they already know.

Yes. Telegram conversations appear in the same shared inbox, with the same assignments, notes, and drafts.
WhatsApp shared inbox Multiple agents, one number WhatsApp CRM overview Wutt pricing

Try WhatsApp Team Inbox: Multiple Agents, One Number, Zero Collisions on your own WhatsApp

Connect your number and see it working in your own business — inbox, booking, store or campaigns — before you pay full price.

Start the $1 Trial Flat pricing from $11/month. No markup on Meta fees.
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Turn WhatsApp and Telegram conversations into faster replies, more bookings, better follow-ups, and more sales.

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