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Wutt feature

WhatsApp Shared Inbox: One Number, Your Whole Team

A WhatsApp shared inbox lets your whole team answer customers from one number. Conversations are assigned to the right person, colleagues leave internal notes, and nothing is answered twice. AI drafts speed up routine replies, and Telegram sits in the same inbox. Wutt shared inbox starts at $11/month with a $1 first-month trial.

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Every team member answers from one number
Assign conversations so nothing is missed
Internal notes that stay out of the customer chat
AI reply drafts in any language
WhatsApp and Telegram in the same inbox
From $11/month with a $1 first-month trial
01 · Capabilities

WhatsApp Shared Inbox: One Number, Your Whole Team capabilities

One shared inbox

Every WhatsApp and Telegram conversation lands in one place for the whole team.

Assignments

Assign a conversation to a teammate so everyone knows who owns the reply.

Internal notes

Leave notes visible to the team only — customers never see them.

AI reply drafts

Suggested responses drafted from your chat history, ready to edit and send.

Translation

Translate incoming and outgoing messages so any teammate can answer any language.

Unread and follow-up views

Filters for unassigned, unread, and waiting conversations so nothing slips.

Chat history per contact

Full context on every contact before you reply.

Telegram alongside

Telegram conversations in the same inbox, one team, one workflow.

01 · Section

How do multiple agents share one WhatsApp number?

With the WhatsApp Business API or a QR session, the connection sits with Wutt instead of a single phone. Every message lands in the shared inbox where any teammate can open, answer, and assign it. The customer sees one business, the team sees one queue.

02 · Section

What is the difference between a shared inbox and a CRM?

A shared inbox is the working screen: conversations, assignments, notes, and drafts. A CRM adds the record behind each contact: history, tags, bookings, orders, and revenue. Most teams start with the inbox and grow into the CRM as the chat becomes the sales channel.

03 · Section

How do AI drafts help?

Wutt drafts a reply based on the conversation history and your business context. The agent edits and sends — the draft removes the blank-page moment, not the human. Translation is built in, so a teammate can answer in their own language and send in the customer's.

04 · Section

How much does a shared inbox cost?

The shared inbox is included in every Wutt plan: Starter at $11/month, Growth at $99/month, and Unlimited at $299/month. The first month is $1. Meta's WhatsApp fees are passed through at cost with zero markup.

Common questions

Unlimited agents on every plan, including Starter. Pricing depends on message volume and features, not headcount.

They can, but assignment keeps it organised: a conversation is assigned to one owner, and the rest of the team sees it. Internal notes record what has been done.

No. Internal notes are visible only to your team inside Wutt.

No. Staff get Wutt logins and work in the inbox. The WhatsApp number never leaves your control.

Yes, through the Meta Cloud API or a QR session. Your customers keep messaging the same number.

Yes. Telegram conversations appear in the same shared inbox, with the same assignments, notes, and drafts.

After-hours auto-replies can answer immediately, and AI drafts prepare the first response so the next person on shift continues smoothly.
WhatsApp AI chatbot and drafts WhatsApp CRM overview Never miss a message Wutt pricing

Try WhatsApp Shared Inbox: One Number, Your Whole Team on your own WhatsApp

Connect your number and see it working in your own business — inbox, booking, store or campaigns — before you pay full price.

Start the $1 Trial Flat pricing from $11/month. No markup on Meta fees.
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Turn WhatsApp and Telegram conversations into faster replies, more bookings, better follow-ups, and more sales.

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