01 · Capabilities
WhatsApp Automation: Flows, AI Replies, and After-Hours Selling capabilities
Flow builder
Automated flows triggered by keywords or events, answering common questions and collecting customer details.
AI reply drafts
Suggested replies drafted from your chat history, ready to edit and send.
Translation
Incoming and outgoing messages translated, so conversations continue in any language.
After-hours auto-replies
Instant answers to routine questions when no one is online, with complex requests queued for the team.
Human handover
Flows and AI hand off to a teammate the moment a conversation needs a person.
Campaigns
Scheduled broadcasts to opted-in contacts using approved templates.
Revenue attribution
See which flow, campaign, or chat produced each booking and order.
Telegram included
The same automations run on Telegram conversations in the shared inbox.
01 · Section
What can you automate on WhatsApp?
Honestly, most of the repetitive work. Most teams get the same handful of questions every day: opening hours, prices, location, booking links. Automation answers those instantly, collects details, and sends the right follow-up at the right moment. What it should not do is replace judgement — that stays with your team.
- Instant answers to repeated questions
- Lead details collected before a human replies
- Order and booking confirmations sent automatically
- After-hours replies for customers in other time zones
02 · Section
AI replies and flows: what is the difference?
A flow is a fixed path you design: the customer types a keyword or triggers an event, and the conversation follows your steps. AI drafts are free-form: Wutt writes a suggested reply from the chat history, and your agent edits and sends it. Most teams combine both — flows for predictable requests, AI drafts for everything else. In both cases a human approves what goes out.
- Flows: predictable, designed, triggered by keywords or events
- AI drafts: suggested replies for anything, human-approved
- Handover: either one can pass the chat to a teammate
03 · Section
What happens after hours?
Auto-replies answer common questions instantly, capture the lead's details, and confirm bookings. Anything the automation cannot handle waits in the queue with the full transcript, so the first person on shift continues exactly where the chat stopped. Customers get an answer at 2am instead of waiting until morning.
- Instant answers for hours, prices, and location
- Lead details captured before the morning team arrives
- Complex requests queued with full context
04 · Section
How much does WhatsApp automation cost?
Automation is included in every Wutt plan: Starter at $11/month, Growth at $99/month, and Pro at $299/month, with a $1 first-month trial. Meta's conversation fees are passed through at cost with zero markup.
Common questions
No. Automation removes the repetitive part of chat work — repeated questions, after-hours replies, routine confirmations. Anything that needs judgement goes to a human, with the full conversation attached.
Flows trigger on keywords the customer types, on events like a booking or an order, or on conditions you define, such as a link clicked or an ad conversation started.
Yes. That is the point. Routine questions get instant answers, and complex requests are queued for the team with the full transcript.
Yes. Campaigns send scheduled broadcasts to opted-in contacts using approved templates, with delivery and reply reporting.
Yes. Flows, AI drafts, and after-hours replies run on Telegram conversations in the same shared inbox.
The first month is $1. Starter is $11/month, Growth is $99/month, and Pro is $299/month. Meta bills marketing conversations separately at Meta's rate, passed through at cost.