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WhatsApp CRM: All Your Chats, Customers, and Sales in One Place

A WhatsApp CRM puts every customer conversation in one shared inbox, with contacts, tags, notes, bookings, and revenue in the same place. Your team replies from one number, picks up where colleagues left off, and sees which campaigns bring sales. Wutt does this for WhatsApp and Telegram from $11/month, with zero markup on Meta fees.

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Shared inbox for WhatsApp and Telegram, on one number
Contacts with tags, notes, and full chat history
AI reply drafts and built-in translation
Bookings, orders, and revenue attribution in one place
From $11/month with a $1 first-month trial
Zero markup on Meta conversation fees
01 · Capabilities

WhatsApp CRM: All Your Chats, Customers, and Sales in One Place capabilities

Wutt Inbox

A shared inbox where the whole team answers WhatsApp and Telegram from one number, with assignments and internal notes.

Contacts CRM

Every contact with tags, notes, and chat history, so any teammate sees the full picture before replying.

Wutt Booking

Services, staff, availability, and booking requests that customers can manage right in the chat.

Wutt Store

A catalog in the chat so customers can browse and order without leaving WhatsApp.

AI reply drafts

Suggested replies based on your chat history, plus translation for conversations in any language.

Flow builder

Automated flows for common requests like hours, pricing, and booking links, with handover to a human.

Campaigns

Broadcasts to opted-in contacts with ready-made templates.

Revenue attribution

See which chat, campaign, or link produced each sale.

01 · Section

What does a WhatsApp CRM actually do?

It turns WhatsApp from a personal messaging app into a customer system. Every conversation lands in a shared inbox, each contact gets a profile with history, tags, and notes, and the work your team does in the chat — bookings, orders, follow-ups — is tracked and attributed.

  • All chats from WhatsApp and Telegram in one shared inbox
  • Contact profiles with history, tags, and notes
  • Bookings, orders, and payments linked to the contact
  • Campaign results and revenue attribution
02 · Section

WhatsApp inbox vs a WhatsApp CRM: what's the difference?

A shared inbox is the chat screen — every conversation in one place, assigned to the right person. A CRM adds the records around it: contact history, tags, notes, bookings, orders, and revenue. You need the inbox to run the team; you need the CRM to run the business.

03 · Section

Who needs a WhatsApp CRM?

Any team where more than one person handles customer chats, or where a conversation can lead to a booking or a sale. If customers ask questions at night, book appointments, order products, or need follow-up, a CRM keeps those threads organised.

  • Service businesses that book appointments
  • Online stores that take orders in chat
  • Small teams sharing one WhatsApp number
  • Anyone running campaigns and needing to see results
04 · Section

What features should a WhatsApp CRM have?

Start with the essentials: a shared inbox, contact profiles with tags and notes, and booking or order handling depending on your business. Then add what saves time — AI reply drafts, translation, flows for repeated questions — and what proves ROI: campaign tools and revenue attribution.

05 · Section

How much does a WhatsApp CRM cost?

Wutt starts at $11/month for the Starter plan, $99/month for Growth, and $299/month for Unlimited, with a $1 first-month trial. WhatsApp's own fees are billed by Meta at cost — Wutt adds zero markup. Compare plans on the pricing page.

Common questions

Yes. The WhatsApp Business app is single-phone software for one person. A WhatsApp CRM runs in a shared inbox where the whole team works from one number, with contact history, bookings, orders, and reports.

Yes. You can connect through the Meta Cloud API or a QR session, so customers keep messaging the same number they already know.

No. Meta bills per conversation by category, and Wutt passes those fees through at cost with zero markup.

Yes. Every conversation is in the shared inbox, and teammates can be assigned to chats so nothing is answered twice or left unanswered.

Yes. Telegram conversations sit in the same shared inbox as WhatsApp, so your team handles both from one screen.

Wutt connects to WooCommerce, Shopify, Magento/Adobe Commerce, BigCommerce, PrestaShop, OpenCart, and Squarespace Commerce, with Stripe, PayPal, and Tap for payments.

The first month is $1 on any plan. After that, Starter is $11/month, Growth is $99/month, and Unlimited is $299/month.
WhatsApp shared inbox WhatsApp Business API explained WhatsApp API cost calculator Wutt pricing

Try WhatsApp CRM: All Your Chats, Customers, and Sales in One Place on your own WhatsApp

Connect your number and see it working in your own business — inbox, booking, store or campaigns — before you pay full price.

Start the $1 Trial Flat pricing from $11/month. No markup on Meta fees.
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Turn WhatsApp and Telegram conversations into faster replies, more bookings, better follow-ups, and more sales.

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