01 · Capabilities
WhatsApp Business API: The Meta Cloud API With No Markup capabilities
Meta Cloud API
Official Meta connection for a shared inbox, templates, and broadcasts.
QR session
Connect an existing number with a QR code, no API setup required.
Conversation-based billing
Meta bills per conversation by category — marketing, utility, authentication, service — and Wutt shows the cost at Meta's rate.
Service window
Replies inside 24 hours of the customer's last message are service conversations, billed at the lowest category rate.
Template messages
Approved templates for messages sent outside the service window.
Broadcasts
Campaigns to opted-in contacts with full reporting.
Shared inbox
The whole team works from the one API number.
No markup
Wutt adds zero markup to any Meta conversation fee.
01 · Section
What is the WhatsApp Business API?
The API is the connection Meta provides for businesses to reach WhatsApp at scale. It is what makes a shared inbox, broadcasts, and automation possible. Wutt provides the software around it; Meta provides the connection and bills for conversations.
02 · Section
WhatsApp Business app vs API: which do I need?
The Business app runs on one phone, one person, no automation. The API runs in the cloud: whole teams, templates, campaigns, integrations. If more than one person replies or you send campaigns, you need the API. Wutt handles the API side so you never manage Meta's console.
- Business app: one phone, one person, basic labels
- API: shared inbox, templates, campaigns, integrations
- Wutt: the API connection and software, from $11/month
03 · Section
How does WhatsApp conversation pricing work?
Since November 2024, Meta bills per conversation, not per message. A conversation is a 24-hour window opened by a customer message or an approved template. Conversations fall into categories — marketing, utility, authentication, service — each with its own rate, and service conversations inside the service window are free.
04 · Section
Does Wutt add markup to Meta fees?
No. Whatever Meta charges for a conversation, Wutt passes through at cost. Your only costs are the Wutt plan and Meta's fee. Many resellers mark fees up; Wutt does not.
05 · Section
How much does it cost to start?
The first month is $1. Starter is $11/month, Growth is $99/month, and Unlimited is $299/month. Meta's conversation fees are billed separately at Meta's published rates.
Common questions
No. You can connect your existing number through the Meta Cloud API or a QR session, so customers keep the number they know.
Meta bills per conversation by category — service conversations inside the 24-hour window are free. Wutt adds no markup, so the cost is exactly Meta's published rate.
A 24-hour session between your business and a customer, opened by a customer message or an approved template. Meta charges per conversation, per category, since November 2024.
The Cloud API is Meta's hosted solution, with no server to manage. Wutt connects through the Cloud API or a QR session, and you never touch Meta's console.
Yes, to opted-in contacts, using approved templates. Marketing conversations are billed by Meta in the marketing category at Meta's rate.
Wutt handles the connection, including QR sessions that skip the full Meta onboarding. A Meta Business Manager helps with template approvals and payments.
Your contacts and chat history are yours. Export them before you leave, and your number stays with you — it was never Wutt's.