Blog Details

A WhatsApp AI receptionist for clinics in Riyadh handles the constant “when can I see the doctor?” and “do you accept my insurance?” questions in Arabic and English, books appointments, sends reminders, and never sleeps. For clinics in Olaya, Al Malqa, Hittin, and Al Nakheel, it cuts front-desk call volume in half.

Local market context (Riyadh)

Riyadh has 200+ multi-specialty clinics, plus thousands of single-specialty practices (dental, dermatology, ophthalmology, gynecology, pediatrics, physiotherapy). The biggest operational headache is the front desk: phone calls pile up, no-shows cost clinics 15–20% of daily slots, and bilingual coverage (Arabic/English, plus Urdu, Filipino, Hindi for staff) is hard to staff. Wutt’s AI receptionist solves all three.

Sample Riyadh clinics using Wutt

• Dr. Hala Dental, Olaya — 3 doctors, 600 visits/month, uses Wutt for booking + insurance pre-check.
• Derma Care Clinic, Al Malqa — 2 dermatologists, 400 visits/month, uses AI for after-hours bookings and post-procedure follow-ups.
• Smile Studio, Hittin — dental + cosmetic, 300 visits/month, uses Wutt for appointment + deposit collection.

The Riyadh-specific flow (insurance-aware)

Patient (ar) -> "ابغى احجز موعد لتنظيف اسنان"
AI detects: language = Arabic, intent = booking, service = dental cleaning
AI (ar)    -> "أهلاً! عندنا د. هالة ود. سلمى. أيهم تفضل؟ التأمين تكافل، بوبا، تعاونية، أم دفع نقدي؟"
Patient    -> "Tawuniya, Dr. Salma"
AI (ar)    -> "ممتاز. أقرب موعد مع د. سلمى: غداً ١١:٠٠ ص أو بعد غد ١:٠٠ م. أيهم يناسبك؟"
Patient    -> "11:00 tomorrow"
AI (ar)    -> "تم الحجز! تنظيف أسنان مع د. سلمى، غداً ١١:٠٠ ص. نذكرك قبل الموعد بيوم."
             [أضف للتقويم] [أعد الجدولة] [إلغاء]

2 message templates (Riyadh-tuned)

1. New patient welcome

TEMPLATE: riyadh_clinic_welcome_v1
Header:   Image (clinic reception)
Body:     "Welcome to {{1}}, {{2}}. Reply with the service you need and we will book the next slot.
          مرحباً بك في {{1}}. أخبرنا بالخدمة المطلوبة ونحجز لك أقرب موعد."
Buttons:  [See specialties / التخصصات]
          [See doctors / الأطباء]
          [Insurance / التأمين]

2. 24-hour reminder with insurance note

TEMPLATE: riyadh_clinic_reminder_24h
Body:     "Reminder: your {{1}} with {{2}} is tomorrow at {{3}} at {{4}}. Please bring ID and insurance card.
          تذكير: موعدك {{1}} مع {{2}} غداً {{3}} في {{4}}. أحضر بطاقتك الشخصية وبطاقة التأمين."
Buttons:  [Confirm / تأكيد] [Reschedule / أعد]

Sample conversation

Patient: "Hi, do you have a dermatology slot this week? I have Bupa"
Wutt AI : "Hi! This week we have Dr. Lina Mon/Wed 10 AM–2 PM and Dr. Maha Tue/Thu 4 PM–8 PM. We accept Bupa, Tawuniya, Medgulf, and cash. Which works?"
Patient : "Wed 11 AM with Dr. Lina"
Wutt AI : "Booked: dermatology consult with Dr. Lina, Wednesday 11:00 AM. 250 SAR, covered by Bupa. Please bring your Bupa card and national ID."
            [Add to calendar] [Fill intake form] [Reschedule]

-- 24h before --
Wutt (template riyadh_clinic_reminder_24h): "Reminder: your dermatology consult with Dr. Lina is tomorrow at 11:00 AM..."
            [Confirm] [Reschedule]

Wutt price & plan for Riyadh clinics

Wutt starts at $29/month and includes the booking module, AI assistant, and shared inbox. Most Riyadh clinics choose the Growth plan at $79/month for the full booking calendar, multi-doctor routing, and the AI assistant with insurance pre-check.