01 · Glossary
The triggers
Bans come from signals, not single messages.
- User reports: several customers marking you as spam quickly
- Spam fingerprint: identical bulk text and mass sends from new numbers
- Broadcasts to purchased lists where reports are guaranteed
- Ignoring opt-out requests or re-adding opted-out contacts
02 · Glossary
The warning before the ban
Meta scores every number with a quality rating.
- Green: normal sending
- Yellow: reduced sending — review opt-in and volume
- Red: heavily restricted — fix the cause before it becomes a ban
- Treat downgrades as the alarm, not the incident
03 · Glossary
Sending practices that prevent bans
Compliance beats luck.
- Start new numbers slow and grow gradually
- Send only to opted-in contacts and honor STOP instantly
- Avoid one-hour bursts; spread broadcasts
- Keep opt-in evidence where an audit can find it
04 · Glossary
What to do if banned
A ban is not always the end.
- Appeal through Meta Business Manager with opt-in evidence
- Do not spin up a fresh number to dodge review — same behavior re-triggers it
- Fix the root cause before restarting on a new number
- Wutt stores opt-in, blocks non-consent sends, and auto-handles opt-outs to keep you on the green side
Last updated 5 August 2026
Common questions
A heavy cold broadcast can trigger reports within days. Most bans follow repeated signals, not one send.
Yes. Appeals run through Meta Business Manager; opt-in records strengthen the case.
No. Verification raises limits; it does not exempt a number from quality rules.
Often not — appeals can restore it. If quality stays red, a clean number with better practices is usually the healthier restart.