WhatsApp Canned Responses: What They Are and How to Use Them

01 · Glossary

Canned responses vs. WhatsApp templates

The two are easily confused.

• Canned responses: instant insertions in an open chat, no approval needed
• Templates: Meta-approved messages for business-initiated sends
• Canned responses work only inside the 24-hour window
• Templates are required to start a conversation outside it

02 · Glossary

Building the library

Start with the questions you type twice a day.

• Hours, delivery times, and coverage areas
• Pricing and payment options
• Return and exchange policies
• How to order, how to book, what happens next
• Answers in both English and Arabic for bilingual teams

03 · Glossary

Keeping it useful

Libraries rot when nobody maintains them.

• Audit monthly: delete stale prices and policies
• Use placeholders for names and order numbers
• Train the team to use shortcuts, not memory
• Track which replies get used and which gather dust

04 · Glossary

How Wutt handles them

Wutt stores canned responses per team, inserts them in one tap or shortcut, and keeps them consistent across the shared WhatsApp and Telegram inbox — in English and Arabic.

• Saved per team with one-tap insertion
• Consistent across WhatsApp and Telegram
• English and Arabic versions side by side

Last updated 5 August 2026