WhatsApp Multi-Agent: One Number, Whole Team

01 · Glossary

Why one number needs many agents

The single-phone model breaks at the first busy hour.

• Messages arrive faster than one person can answer
• The owner is driving, meeting, or sleeping
• Specialists should answer their own topics
• No business can give every customer the owner's phone

02 · Glossary

How the API enables it

The API changes who owns the conversation.

• The number is cloud-hosted, not device-bound
• Every conversation is visible to the whole team
• Assignments give each chat an owner
• Handovers carry the full context, not a screenshot

03 · Glossary

Splitting the work

Structure beats heroics.

• Assign by topic: sales, support, delivery
• Route by stage: new leads to fast closers
• Use shifts and round-robin for fairness
• Escalate VIPs and complaints to seniors automatically

04 · Glossary

How Wutt runs multi-agent

Wutt's team inbox serves unlimited agents on one number with assignments, notes, tags, and AI drafts — plus Telegram in the same queue. Plans from $11/mo, $1 trial, zero markup on Meta fees.

• Unlimited agents on one number
• Assignments, notes, tags, and AI drafts
• Telegram in the same queue, zero markup on Meta fees

Last updated 5 August 2026