WhatsApp Team Inbox: What It Is and How It Works

01 · Glossary

The moment you need one

The trigger is simple: more than one person answering.

• Two agents, one phone: messages get missed or double-answered
• A business owner out of the shop: nobody can see the chats
• Specialists needed: sales, support, and delivery all answer
• Holidays and shifts: the queue needs continuity

02 · Glossary

What a team inbox does

The inbox replaces the phone with a system.

• Every conversation visible to every agent
• Assignments so each chat has an owner
• Handovers with full context attached
• Unassigned queues that never fall through cracks
• Notes and tags shared across the team

03 · Glossary

Channels beyond WhatsApp

Teams do not live on one app.

• Wutt combines WhatsApp and Telegram in one shared inbox
• One queue, one assignment system, one record per customer
• Agents stop switching apps to switch channels
• The customer record follows across both

04 · Glossary

How Wutt runs it

Wutt's team inbox runs on the Meta Cloud API, keeps opt-in records per contact, measures response time, and adds zero markup to Meta fees. It works in English and Arabic, with the UI in 60+ languages.

• Team inbox on the Meta Cloud API
• Opt-in records per contact, response time measured
• English and Arabic support, UI in 60+ languages

Last updated 5 August 2026