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Telegram CRM: Customer Support Alongside WhatsApp

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  • Telegram CRM: Customer Support Alongside WhatsApp
Wutt feature

Telegram CRM: Customer Support Alongside WhatsApp

A Telegram CRM brings Telegram conversations into the same shared inbox as WhatsApp, so one team handles both channels with the same assignments, notes, and AI drafts. Broadcasts reach Telegram contacts too. Wutt includes Telegram in every plan, from $11/month with a $1 first-month trial.

See Wutt Pricing Read more
What you get
Telegram and WhatsApp in one shared inbox
Assignments, notes, and AI drafts on both channels
Broadcasts to Telegram contacts
Full contact history across both channels
One team, one workflow, two channels
Included in every plan from $11/month
Capabilities

Everything inside Wutt Telegram CRM: Customer Support Alongside WhatsApp

Telegram inbox

Telegram conversations in the same shared inbox as WhatsApp.

Cross-channel contact profiles

One contact record with history from both WhatsApp and Telegram.

Assignments

Assign Telegram conversations to the right teammate, same as WhatsApp.

AI reply drafts

Drafts and translation work on Telegram conversations too.

Telegram broadcasts

Campaigns that reach contacts on either channel.

Templates and flows

Flows and quick replies work across both channels.

Revenue attribution

Bookings and orders attributed whether they came from WhatsApp or Telegram.

Why do businesses use Telegram for customer support?

Telegram is fast, free, and popular in many markets. Customers ask questions, share order numbers, and expect the same quality of support they get on WhatsApp. A CRM that ignores Telegram splits your team's attention across two apps.

How do WhatsApp and Telegram work in one inbox?

Both channels connect to Wutt and appear in one shared inbox. Each contact has one profile with history from both channels, so a customer who asks on Telegram and follows up on WhatsApp is one conversation, not two.

  • One inbox, both channels
  • One contact profile with full history
  • Same assignments, notes, and drafts

Can I broadcast on Telegram?

Yes. Campaigns can target contacts on either channel, so your updates reach customers where they actually are. Opt-in and opt-out handling apply on both channels.

Which plans include Telegram?

Every plan. Starter at $11/month, Growth at $99/month, and Unlimited at $299/month all include Telegram alongside WhatsApp. The first month costs $1.

Try it

$1 first month

Connect your WhatsApp number and see it working in your own business — inbox, booking, store or campaigns — before you pay full price.

Start the $1 Trial
FAQ

Common questions

Yes. Telegram is included in every Wutt plan — no separate add-on or extra seat cost.

They can, and Wutt keeps it as one contact profile with the full history from both channels, so no context is lost.

Yes. Drafts and translation apply to Telegram conversations exactly as they do on WhatsApp.

Campaigns in Wutt can include contacts on either channel. Each contact receives the message on the channel they use.

No. Telegram does not require template approval, which makes direct outreach simpler there than on WhatsApp.

No. You connect your existing Telegram account or bot and it appears in the same inbox as WhatsApp.

Both, because your customers choose. Running both channels in one inbox lets customers pick their app while your team works one screen.
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Turn WhatsApp and Telegram conversations into faster replies, more bookings, better follow-ups, and more sales.

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