WhatsApp Catalog: What It Is and How to Use It

01 · Glossary

Where the catalog lives

The catalog is part of the business profile, visible where customers expect a store.

• In the business profile tab on WhatsApp
• As product messages attached to chats
• Linked from QR codes and Click to WhatsApp entries
• Shared directly as product links in any conversation

02 · Glossary

How selling works

The catalog shortens the path from 'looking' to 'asking'.

• Customer browses the catalog and taps a product
• A product card opens in chat with a message button
• Customer asks about price, delivery, and stock in the same thread
• Order details land in the inbox with the contact record

03 · Glossary

Catalog rules and limits

Meta keeps the catalog simple by design.

• Product images, title, price, and description per item
• Categories keep the catalog browsable
• Prices are displayed in the catalog's currency
• Quality images convert; blurry product shots kill the tap-through

04 · Glossary

How Wutt Store extends it

Wutt Store adds the commerce layer: product-to-chat ordering where the product arrives with the conversation, cart recovery for abandoned carts, and COD confirmation before dispatch. It runs on the same WhatsApp number with zero markup on Meta fees.

• Product-to-chat ordering with the product attached
• Cart recovery for abandoned carts
• COD confirmation before dispatch

Last updated 5 August 2026