Shopify and WhatsApp: Native Store Sync for Chat Commerce

What connects

The Wutt Shopify app is a native integration: you connect your Shopify store to your Wutt workspace from your Shopify admin. The store stays the system of record, and the WhatsApp number stays in Wutt, so the connection works alongside any other apps you already run.

• Connect via the Wutt app in your Shopify admin
• Store stays the system of record for products, orders, and inventory
• WhatsApp number and inbox stay in Wutt
• Works alongside your existing Shopify apps

What syncs

The sync covers the data that matters for chat commerce: orders, products, and customers.

• Orders flow from Shopify into the WhatsApp inbox
• Order confirmation, dispatch, and delivery messages send as WhatsApp utility templates
• Product links open a WhatsApp chat with the product attached
• Customer details and order history appear in the conversation

Setup steps

Connection takes a few minutes and no code. The steps below cover the standard path.

• Create a Wutt workspace and connect your WhatsApp number
• Open the Wutt app from your Shopify admin and authorize the store
• Choose which order events should send WhatsApp messages
• Test with a real order before switching on high-volume events

What you can do today

Once connected, the flows that touch money directly are available immediately.

• Automated order updates in chat: confirmation, dispatch, delivery
• COD confirmation before dispatch for cash-on-delivery orders
• Cart recovery follow-ups on abandoned Shopify checkouts
• Product-to-chat ordering from your catalog

Honest limitations

The integration is built for store data, not site building. Know what it does not do before you commit.

• It syncs e-commerce data only; it does not touch theme or page content
• Fulfillment, refunds, and inventory edits still happen in Shopify
• Cart recovery depends on Shopify checkout events
• WhatsApp sending follows Meta template rules and opt-in requirements

How Wutt helps

The Shopify integration runs on one workspace with the shared inbox, approved templates, and zero markup on Meta conversation fees. Connect the store once, and every order conversation has the data it needs.