One inbox for WhatsApp and Telegram is live

Multiple agents, one WhatsApp number, one Telegram channel, and every conversation in a single queue with tags, notes and assignment.

The problem with a phone-based inbox

When a small business grows past a single phone, WhatsApp conversations scatter across personal devices. Replies get missed, no one owns the queue, and customers wait. The shared inbox fixes that: conversations land in one workspace, are assigned, tagged and answered by whoever is on duty - while the customer still sees the same WhatsApp number.

• All conversations in one queue with unread counts per agent
• Assign, tag, snooze and add internal notes
• Telegram conversations in the same inbox, same rules
• Bookings and store orders surface next to the chat that created them

What stays the same

Your WhatsApp number does not change. The customer experience does not change - they still message the same number and get the same fast replies. What changes is who can see and answer the queue: the whole team.