Blog Details

An AI WhatsApp front desk for clinics answers the questions your receptionist answers all day — specialties, prices, insurance, location, slots — and books the appointment 24/7. Wutt is used by dental, dermatology, ophthalmology, and physiotherapy clinics across Saudi Arabia and the UAE to keep the front desk focused on patients in the room while the AI handles the next booking.

Typical clinic flow

Patient -> WhatsApp "I want to book a dental cleaning"
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AI detects language (en/ar), intent = booking, service = cleaning
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Wutt Booking checks dentists and slots
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AI shows next 3 available slots (interactive list)
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Patient picks Wed 11:00 AM with Dr. Hala
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AI asks: insurance? (Tawuniya / Bupa / cash)
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AI sends template clinic_confirm_v1 with calendar invite
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Reminder at T-24h and T-2h
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Post-visit review request + invoice PDF at T+1h

4 ready-to-use message templates

1. New patient welcome

TEMPLATE: clinic_welcome_v1
Header:   Image (clinic reception)
Body:     "Welcome to {{1}}, {{2}}. Reply with the service you need and we will book the next available slot."
Buttons:  [See specialties] [See doctors] [Insurance we accept]

2. Booking confirmation with intake link

TEMPLATE: clinic_confirm_v1
Body:     "Hi {{1}}, your {{2}} with {{3}} is confirmed for {{4}} at {{5}}. Please complete the pre-visit form before you arrive."
Buttons:  [Fill intake form] [Add to calendar] [Reschedule]

3. 24-hour reminder

TEMPLATE: clinic_reminder_24h
Body:     "Reminder: your {{1}} with {{2}} is tomorrow at {{3}} at {{4}}. Please bring your ID and insurance card."
Buttons:  [Confirm] [Reschedule]

4. Post-visit follow-up

TEMPLATE: clinic_followup_v1
Body:     "Hi {{1}}, thanks for visiting {{2}} today. Your invoice is attached. Tap below to book your next {{3}}."
Buttons:  [Book follow-up] [Talk to nurse] [Leave a review]

Sample conversation

Patient (ar): "ابغى احجز تنظيف اسنان"
Wutt AI (ar): "أهلاً! عندنا مواعيد بكرة: ١٠:٠٠ ص مع د. هالة، ١١:٣٠ ص مع د. سلمى، و ١:٠٠ م مع د. هالة. أيهم يناسبك؟"
Patient       : "11:30 with Dr. Salma"
Wutt AI (ar): "تم الحجز! تنظيف أسنان مع د. سلمى، بكرة ١١:٣٠ ص. هل تأمينك تكافل أو بوبا أو دفع نقدي؟"
Patient       : "Tawuniya"
Wutt AI (ar): "ممتاز. سنرسل لك تذكير قبل الموعد بيوم. هل تبي نضيف الموعد للتقويم؟"
            [أضف للتقويم] [أعد الجدولة] [إلغاء]

-- 24h before --
Wutt (template): "تذكير: موعد تنظيف الأسنان مع د. سلمى غداً ١١:٣٠ ص. أحضر بطاقتك الشخصية وبطاقة التأمين."
            [تأكيد] [أعد الجدولة]

-- 1h after visit --
Wutt (template): "شكراً لزيارتك! الفاتورة مرفقة. نوصي بالمتابعة كل ٦ شهور."
            [احجز متابعة] [تكلم مع الممرضة] [اترك تقييم]

Compliance notes

• Always send a consent capture template before any marketing message.
• Do not include diagnosis in templates — only confirmation, reminder, and follow-up.
• Use a phi=restricted tag on conversations that contain medical details, and limit agent access to trained staff.
• Export all conversations monthly for record-keeping (Wutt does this automatically).