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A WhatsApp booking and lead follow-up flow for auto businesses (dealerships, service centers, tire shops, car washes, detailing) keeps the service lane full and the sales team sharp. Wutt books the service, sends reminders, follows up on test drives, and reactivates old customers — all on WhatsApp.

Typical auto flow

Customer -> WhatsApp "I want to book an oil change"
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AI detects intent = service booking, service = oil change
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AI asks: car make / model / year? preferred date?
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Wutt Booking shows next 3 slots
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Booking confirmed, advisor assigned
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T-24h reminder with what to bring
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Service in progress -> status update with photos
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Ready for pickup -> invoice PDF + payment link
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T+3 days -> satisfaction check
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T+6 months -> next service reminder

4 ready-to-use message templates

1. Service greeting

TEMPLATE: auto_service_greet_v1
Header:   Image (service center)
Body:     "Hi {{1}}, what service does your {{2}} need today? (oil change, brakes, AC, tires, full check)"
Buttons:  [Oil change] [Brakes / pads] [AC service] [Other]

2. Booking confirmation

TEMPLATE: auto_service_confirm_v1
Body:     "Confirmed: {{1}} for your {{2}} on {{3}} at {{4}}. Advisor {{5}}. Please bring the car registration card."
Buttons:  [Add to calendar] [Reschedule] [Cancel]

3. Service complete with photos

TEMPLATE: auto_service_done_v1
Header:   Image (your car in the service bay)
Body:     "Your {{1}} service is complete. Total {{2}} SAR. Pickup ready. Tap to pay and view invoice."
Buttons:  [Pay now] [View invoice] [Add another service]

4. Next service reminder (6 months)

TEMPLATE: auto_service_reminder_6mo
Body:     "Hi {{1}}, your {{2}} is due for its next service. Book now and get 15% off oil change."
Buttons:  [Book service] [See offers] [Not now]

Sample conversation

Customer: "Hi, I want to book oil change for my Camry 2021, tomorrow morning"
Wutt AI : "Tomorrow morning we have 9:00 AM, 10:30 AM, and 11:45 AM. Pick a slot?"
Customer: "10:30"
Wutt AI : "Confirmed: oil change for Camry 2021, tomorrow 10:30 AM with Advisor Khalid. Please bring the registration card."

-- T-2h --
Wutt (template auto_service_confirm_v1): "Reminder: your Camry oil change is in 2 hours. See you at the service center."
            [Add to calendar] [Reschedule]

-- Service in progress --
Wutt: "Khalid here, we are draining the old oil. Found the air filter is also due (95 SAR). Want us to replace it?"
Customer: "Yes please"
Wutt: "Added. Total will be 285 SAR (oil 190 + filter 95). Continuing."

-- Service complete --
Wutt (template auto_service_done_v1): "Your Camry service is complete. Total 285 SAR. Pickup ready. Tap to pay and view invoice."
            [Pay now] [View invoice]

-- 6 months later --
Wutt (template auto_service_reminder_6mo): "Hi, your Camry is due for its next service. Book now and get 15% off oil change."
            [Book service] [See offers]

Sales side: test drive and trade-in

For dealerships, add a second flow triggered by a Test drive request on a vehicle listing page. AI qualifies (current car, trade-in?, finance or cash?), books the test drive slot, and routes to the sales team. Use the AI assistant prompt to make the conversation feel like a showroom host, not a bot.