Blog Details

A WhatsApp booking system for salons turns a busy front desk into a 24/7 concierge. Customers send “book me a haircut tomorrow at 4” on WhatsApp, the bot checks stylists, books the slot, and sends a calendar invite. No missed calls, no-show reduced, repeat clients on autopilot.

Typical salon flow

Customer -> WhatsApp message
  |
  v
Wutt Inbox receives -> AI assistant detects "book" intent
  |
  v
Wutt Booking checks free stylists and slots
  |
  v
AI sends list of 3 time options (interactive list)
  |
  v
Customer picks 4:15 PM with Layla
  |
  v
Booking created (PENDING -> Auto-confirm for trusted clients)
  |
  v
WhatsApp template booking_confirm_v1 sent
  |
  v
Reminder template booking_reminder_24h sent at T-24h
  |
  v
Post-visit review request sent at T+2h

4 ready-to-use message templates

1. Welcome / first contact

TEMPLATE: salon_welcome_v1
Header:   Image (salon interior)
Body:     "Hi {{1}}, welcome to {{2}}. We are open today until 10 PM. How can we help?"
Buttons:  [Book now] [See services] [Talk to stylist]

2. Booking confirmation

TEMPLATE: salon_booking_confirm_v1
Body:     "Hi {{1}}, your {{2}} with {{3}} is booked for {{4}} at {{5}}. Reply CANCEL to cancel."
Buttons:  [Add to calendar] [Reschedule] [Cancel]

3. 24-hour reminder

TEMPLATE: salon_reminder_24h
Body:     "Reminder: your {{1}} with {{2}} is tomorrow at {{3}}. See you at {{4}}!"
Buttons:  [Confirm] [Reschedule]

4. Reorder nudge (60 days)

TEMPLATE: salon_reorder_v1
Header:   Image (best-selling treatment)
Body:     "Hi {{1}}, it has been 60 days since your last visit. Tap below to rebook your usual {{2}} with {{3}}."
Buttons:  [Rebook now] [See new offers]

Sample conversation (Arabic-friendly)

Customer (en): "Hi, I want a haircut and color tomorrow afternoon."
Wutt AI   : "Hi Sara! Tomorrow afternoon we have 1:30 PM and 4:15 PM with Layla, and 3:00 PM with Noor. Which works?"
Customer  : [taps 4:15 PM with Layla]
Wutt AI   : "Booked! Your haircut & color with Layla is on for tomorrow at 4:15 PM at our Olaya branch. We will send a reminder the day before. Add it to your calendar?"
            [Add to calendar] [Reschedule] [Cancel]
Customer  : "Thanks! How much is the color?"
Wutt AI   : "Haircut 120 SAR, full color 350 SAR, total 470 SAR. We accept Apple Pay, mada, and cash."

-- 23 hours later --
Wutt (template): "Reminder: your Haircut & color with Layla is tomorrow at 4:15 PM. See you at Olaya branch!"
            [Confirm] [Reschedule]

-- 2 hours after visit --
Wutt (template): "Thanks for visiting! How was your experience with Layla? Tap to leave a quick 5-star review."
            [Leave a review]

What you need in Wutt

• Wutt Booking with services, stylists, and hours.
• Meta-approved WhatsApp templates (4 above, plus 1 for re-engagement).
• AI assistant with the salon prompt.
• QR code on every mirror and reception desk for “book your next visit”.