Blog Details

A WhatsApp product inquiry flow for boutiques (fashion, jewelry, abaya, perfumes) turns “do you have this in medium?” into a sale and a repeat customer. Wutt shows the catalog inside the chat, reserves the item, sends a payment link, and follows up with a reorder nudge when the season changes.

Typical boutique flow

Customer -> WhatsApp "Do you have the navy abaya in size M?"
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AI searches the Wutt Store catalog
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AI replies with photo + price + size availability
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Customer wants to reserve -> AI sends payment link (Tap / mada / Apple Pay)
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Payment received -> AI confirms reservation and shipping
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Shipped -> tracking template
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T+3 days -> review request
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T+30 days -> new arrivals template

4 ready-to-use message templates

1. Size / stock check response

TEMPLATE: boutique_stock_v1
Header:   Image (product)
Body:     "Hi {{1}}, the {{2}} in size {{3}} is in stock. Price {{4}} SAR. Want me to reserve it and send a payment link?"
Buttons:  [Reserve & pay] [See other sizes] [See similar styles]

2. Order confirmation

TEMPLATE: boutique_order_v1
Body:     "Reserved: {{1}} ({{2}}) for {{3}}. Total {{4}} SAR. We will ship within 24h and share tracking."
Buttons:  [View order] [Add gift wrap] [Cancel]

3. Shipping update

TEMPLATE: boutique_shipped_v1
Body:     "Your order {{1}} shipped with {{2}}. Tracking: {{3}}. Delivery in 1–3 days."
Buttons:  [Track order] [Contact support]

4. New arrivals (30 days)

TEMPLATE: boutique_new_arrivals_v1
Header:   Image (new collection)
Body:     "Hi {{1}}, our {{2}} collection is in. Tap to see the pieces you might like."
Buttons:  [See new collection] [See what's back in stock] [Skip for now]

Sample conversation

Customer: "Do you have the navy chiffon abaya in M?"
Wutt AI: "Yes! Navy chiffon abaya, size M, 480 SAR. We have 2 in stock. Want me to reserve one and send a payment link?"
            [Reserve & pay] [See other sizes] [See similar styles]
Customer: [taps Reserve & pay]
Wutt AI: "Reserved! Tap the payment link: https://pay.wutt.link/abc. Pay with mada / Apple Pay."
Customer: "Paid"
Wutt AI: "Got it! Order #221 confirmed. We will ship within 24h and share the tracking number."

-- Next day --
Wutt (template boutique_shipped_v1): "Your order #221 shipped with SMSA. Tracking: 7711 0099 22. Delivery in 1–3 days."
            [Track order] [Contact support]

-- 30 days later --
Wutt (template boutique_new_arrivals_v1): "Hi, our Eid collection is in. Tap to see the pieces you might like."
            [See new collection] [See what's back in stock]