01 · Quick comparison
Wutt vs Crisp: capability by capability
| Capability |
Wutt |
Crisp |
| Starter price |
$11/mo |
Quote-based |
| Published pricing |
Yes |
Contact sales |
| Shared inbox |
Yes |
Yes (omnichannel inbox) |
| AI sales agent |
Built in |
Partial (Crisp AI) |
| Booking request workflow |
Built in |
No |
| Store catalog to order in chat |
Built in |
No |
| AI reply drafts + translation |
Yes |
Partial |
| Markup on Meta fees |
None |
Not published |
| Telegram inbox |
Yes |
Yes |
| Setup fee |
None |
Quoted individually |
Feature data reviewed 4 August 2026 from each provider's public site. Crisp's pricing is quote-based — their site does not publish plan prices — so the comparison focuses on features and the published-vs-quoted pricing difference. Where a feature exists only in a higher tier, it is marked Partial.
02 · The fair take
Who should choose Crisp
Choose Crisp if you are a European SaaS or ecommerce team that wants a clean omnichannel support inbox with a customer-facing widget your users will enjoy, and you are comfortable arranging plans with their team.
03 · Who should choose Wutt
Crisp vs Wutt: the deciding factor
Choose Wutt if WhatsApp and Telegram are your channels and you want booking, store chat, campaigns and AI replies at a flat price you can see before you sign up — with no markup on Meta fees.
05 · Migration path
Moving from Crisp to Wutt
- Export your contacts and conversation history from Crisp (CSV).
- Create your Wutt workspace and connect the same WhatsApp number via Meta Cloud API or QR session.
- Re-submit your approved templates in Wutt; Meta keeps template approvals per business, not per provider.
- Import contacts, tags, and notes into Wutt.
- Recreate your inbox automations as Wutt campaigns, flows and booking services.
- Run both tools in parallel for one week, then switch your wa.me links and QR codes to Wutt.
Most teams migrate in 3–5 days. Your WhatsApp number is not lost — it is connected to a new application, not moved.
06 · Proof
Verification
Wutt is onboarding its first merchants; no synthetic testimonials. Features and pricing verified 4 August 2026.
Questions buyers ask before switching
No. Your number stays with you. You disconnect it from Crisp and connect it to Wutt using the same Meta Cloud API account or a QR session. Meta approvals for templates are tied to your business, not to Crisp.
The mechanical part takes one to two hours: export contacts, connect the number, import templates. Most teams run both tools for a week before fully switching links and QR codes.
You can reuse the same template text, but you re-submit the templates inside Wutt so approvals are associated with your Wutt workspace. Most approvals take a few hours to a few days.
Crisp does not publish plan prices on its site — plans are arranged with its sales team by volume and channels. Wutt publishes $11/$99/$299 and adds no markup to Meta fees, so the bill is known before you start.
No — Crisp is a support inbox. Wutt adds the booking workflow, catalog-to-order chat, campaigns and payments on top of the shared inbox.
No. Meta bills you for message fees and Wutt bills a flat plan price — Wutt adds zero markup to Meta fees.
Wutt runs a $1 first-month trial. Crisp offers demo-based onboarding instead of a self-serve trial. Compare both on the same number.
