Blog Details

How to use WhatsApp CRM across popular stores starts with one goal: make every customer conversation easier to answer, track, and convert. Wutt Commerce helps Wutt users connect messages to real business actions instead of leaving chats disconnected from sales and service work.

Who this guide is for

This guide is for online stores, booking businesses, salons, clinics, restaurants, agencies, and local service teams that want WhatsApp CRM, WhatsApp automation, AI reply drafts, shared inbox workflows, and better customer follow-up.

Step-by-step setup

1. Choose the ecommerce provider in Wutt Commerce.
2. Save store API credentials securely.
3. Fetch products and clear cache when needed.
4. Create orders or checkout links from chat where supported.
5. Use revenue attribution to understand which conversations create sales.

Best practices

• Keep customer records clean with tags, notes, and lists.
• Use templates for repeat questions, delivery updates, booking reminders, and payment follow-up.
• Review conversations from Wutt Inbox so support, sales, and operations have the same context.
• Use AI drafts as an assistant, then let staff approve important replies.
• Track outcomes with bookings, orders, campaigns, and revenue attribution.

Target keywords

Magento WhatsApp automation, BigCommerce WhatsApp CRM, PrestaShop WhatsApp integration, OpenCart WhatsApp automation, Squarespace Commerce WhatsApp

Conclusion

Wutt brings WhatsApp, Telegram, CRM contacts, store integrations, Wutt Booking, Wutt Store, templates, campaigns, QR tools, and AI assistance into one workspace so teams can reply faster and convert more conversations.