01 · Quick comparison
Wutt vs Tidio: capability by capability
| Capability |
Wutt |
Tidio |
| Starter price |
$11/mo |
Free–~$29/mo |
| Shared inbox |
Yes |
Yes (live chat inbox) |
| AI sales agent |
Built in |
Yes (Lyro AI agent) |
| Booking request workflow |
Built in |
No |
| Store catalog to order in chat |
Built in |
No |
| AI reply drafts + translation |
Yes |
Partial |
| Payment gateways |
Stripe / PayPal / Tap |
No |
| Markup on Meta fees |
None |
Meta fees billed separately |
| Telegram inbox |
Yes |
No |
| Free trial |
$1 first month |
Free plan |
Feature data reviewed 4 August 2026 from each provider's public site. Tidio's free plan is web-chat focused; WhatsApp conversations are billed on paid plans around $29/mo and up, with Meta fees separate. Where a feature exists only in a paid tier, it is marked Partial.
02 · The fair take
Who should choose Tidio
Choose Tidio if your business lives on its website and you want a genuinely free live-chat widget with a solid AI assistant (Lyro) answering repeat questions around the clock.
03 · Who should choose Wutt
Tidio vs Wutt: the deciding factor
Choose Wutt if your conversations happen in WhatsApp and Telegram — bookings, orders and support in chat — and you want one flat price with no per-conversation WhatsApp billing.
04 · Real pricing maths
Meta message fees shown separately
1,000 conversations/mo
Wutt$11/mo
TidioFree plan; Lyro Chatbot from $29/mo
Tidio's free plan is web-chat focused; WhatsApp conversations are billed on paid plans. Wutt adds zero markup to Meta fees.
5,000 conversations/mo
Wutt$99/mo
Tidiofrom $29/mo + WhatsApp fees
Tidio's higher tiers add agents and automations. Wutt adds zero markup to Meta fees.
20,000 conversations/mo
Wutt$299/mo
Tidiofrom $29/mo + WhatsApp fees
Check Tidio's pricing page for current rates. Wutt adds zero markup to Meta fees.
05 · Migration path
Moving from Tidio to Wutt
- Export your contacts and conversation history from Tidio (CSV).
- Create your Wutt workspace and connect the same WhatsApp number via Meta Cloud API or QR session.
- Re-submit your approved templates in Wutt; Meta keeps template approvals per business, not per provider.
- Import contacts, tags, and notes into Wutt.
- Recreate your chat flows as Wutt campaigns, flows and booking services.
- Run both tools in parallel for one week, then switch your wa.me links and QR codes to Wutt.
Most teams migrate in 3–5 days. Your WhatsApp number is not lost — it is connected to a new application, not moved.
06 · Proof
Verification
Wutt is onboarding its first merchants; no synthetic testimonials. Features and pricing verified 4 August 2026.
Questions buyers ask before switching
No. Your number stays with you. You disconnect it from Tidio and connect it to Wutt using the same Meta Cloud API account or a QR session. Meta approvals for templates are tied to your business, not to Tidio.
The mechanical part takes one to two hours: export contacts, connect the number, import templates. Most teams run both tools for a week before fully switching links and QR codes.
You can reuse the same template text, but you re-submit the templates inside Wutt so approvals are associated with your Wutt workspace. Most approvals take a few hours to a few days.
Yes — Tidio's free plan is real for website live chat. But WhatsApp runs on paid plans with per-conversation billing, and there is no booking or store chat. Wutt's $11/mo plan covers WhatsApp and Telegram with booking and store included.
Tidio's strength is website chat. If your revenue flows through WhatsApp — bookings, orders, support — Wutt's shared inbox, booking workflow and catalog-to-order chat are built around that channel at a flat price.
No. Meta bills you for message fees and Wutt bills a flat plan price — Wutt adds zero markup to Meta fees.
Wutt runs a $1 first-month trial. Tidio offers a free plan. Compare both side by side on the same number.
