Blog Details

How to manage WhatsApp and Telegram in one inbox starts with one goal: make every customer conversation easier to answer, track, and convert. Wutt Inbox helps Wutt users connect messages to real business actions instead of leaving chats disconnected from sales and service work.

Who this guide is for

This guide is for online stores, booking businesses, salons, clinics, restaurants, agencies, and local service teams that want WhatsApp CRM, WhatsApp automation, AI reply drafts, shared inbox workflows, and better customer follow-up.

Step-by-step setup

1. Connect WhatsApp accounts and Telegram accounts.
2. Open the shared inbox to view customer conversations.
3. Assign conversations to team members.
4. Use AI reply drafts and translation for faster responses.
5. Add notes, tags, and CRM context for future follow-up.

Best practices

• Keep customer records clean with tags, notes, and lists.
• Use templates for repeat questions, delivery updates, booking reminders, and payment follow-up.
• Review conversations from Wutt Inbox so support, sales, and operations have the same context.
• Use AI drafts as an assistant, then let staff approve important replies.
• Track outcomes with bookings, orders, campaigns, and revenue attribution.

Target keywords

shared WhatsApp inbox, Telegram customer support inbox, AI reply drafts, WhatsApp CRM inbox

Conclusion

Wutt brings WhatsApp, Telegram, CRM contacts, store integrations, Wutt Booking, Wutt Store, templates, campaigns, QR tools, and AI assistance into one workspace so teams can reply faster and convert more conversations.